Privacy Policy — 365game Pakistan

1. Who We Are

365game is an online gaming and entertainment platform operated for players in Pakistan. When you register and play on 365game — whether you are spinning slots, joining a live casino table, playing bingo or managing your PKR account — the platform is the data controller responsible for your personal information.

This Privacy Policy applies to all users of the 365game website and any related platform features. It should be read alongside our Terms and Conditions. By registering a 365game account, you acknowledge that you have read and understood this policy.

If you have any questions about how your data is handled, our support team is available 24/7 and can be reached through the contact details provided at the end of this document.

2. Data We Collect

365game collects the minimum personal data required to operate the platform, process transactions and protect our players. The categories of data we may hold about you include:

3. How We Collect Your Data

Data is collected through the following means:

• Directly from you — when you register an account, make a deposit, request a withdrawal, contact support or update your profile. The information you enter is stored against your account.
• Automatically — when you use the 365game platform, certain technical data is collected automatically. This includes your IP address, the device and browser you are using, and how you navigate the platform. This happens whether or not you are logged in.
• From payment providers — when you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or other payment channels, transaction confirmation data is received from the payment provider. 365game does not store full payment credentials — only transaction references and amounts.
• From verification services — when KYC (Know Your Customer) verification is required, identity data may be cross-referenced with third-party verification providers to confirm authenticity.
• Through cookies — see the Cookies section below for full details on how cookies are used on 365game.

4. Why We Use Your Data

Every piece of data collected by 365game has a specific purpose. We do not collect data speculatively or without a clear reason. The main purposes for which your data is used are:

• Running your account — creating your account, managing your login, processing your deposits and withdrawals in PKR, and maintaining your gaming history all require your data.
• Identity verification (KYC) — before processing withdrawals and as part of ongoing compliance, we verify that your identity matches the details on your account. This protects both you and the platform from fraud.
• Fraud prevention and security — technical data including IP addresses and device information is used to detect suspicious activity, protect against unauthorised account access, and identify patterns associated with fraudulent behaviour.
• Responsible gaming — gaming activity data is used to monitor patterns that may indicate problematic gaming behaviour. This allows us to proactively offer responsible gaming tools and support where appropriate.
• Customer support — when you contact the 365game team, your account information and communication history allows us to resolve your query efficiently without asking you to repeat yourself.
• Platform improvement — usage data helps us understand how players interact with the platform, which games are most popular, and where the experience can be improved. This data is reviewed in aggregate and does not involve profiling individual players for commercial purposes.
• Sending you relevant communications — if you have opted in, we may contact you about promotional offers, new games or platform updates. You can opt out at any time by contacting support.

5. Data Sharing

365game does not sell your personal data. We do not share your information with third parties for their own marketing purposes. Your data may be shared only in the following limited circumstances:

• Payment processors — to process your PKR transactions via JazzCash, Easypaisa, Raast, bank transfers or card payments, necessary transaction data is shared with the relevant payment provider. These providers process data only for the purpose of completing your payment.
• Identity verification providers — to complete KYC checks, identity data may be shared with authorised verification service providers. These providers operate under strict data handling agreements.
• Game providers — slot, live casino and bingo game providers may receive session data necessary to deliver the game. This is limited to what is required to run the game and does not include your full profile.
• Fraud prevention services — technical data may be shared with fraud prevention systems that help protect the platform and all players from bad-faith actors.
• Legal obligations — if required by a valid legal process, 365game may disclose data to relevant authorities. We will always assess such requests carefully and only comply where legally required to do so.

All third parties with whom data is shared are required to process it securely and only for the specific purpose for which it was shared. 365game does not permit third parties to use shared data for unrelated purposes.

6. Payments and KYC Data

Because 365game handles real-money transactions in Pakistani Rupees, payment and identity data is among the most sensitive information we hold. We handle it with corresponding care.

Payment data: When you deposit via JazzCash, Easypaisa, Raast or bank transfer, 365game records the transaction reference, amount and timestamp. Full wallet credentials, card numbers or bank login details are never stored on 365game's systems — these remain with your payment provider.

KYC documentation: When you are required to submit identity documents for verification, those documents are processed for the specific purpose of confirming your identity. They are held securely and not used for any other purpose. Once verification is complete, documents are retained only as long as required.

7. Cookies

365game uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. They do not contain viruses and cannot access other files on your device.

The types of cookies used on 365game include:

• Essential cookies — required for the platform to function. These handle your login session, keep your account secure and ensure the platform loads correctly. These cannot be disabled without breaking core functionality.
• Performance cookies — used to understand how players navigate the platform, which pages are visited most, and where errors occur. This data is aggregated and not linked to individual identities.
• Functional cookies — remember your preferences such as language settings or previously selected game categories, making your experience more convenient on return visits.

Most web browsers allow you to control cookies through the browser settings. You can choose to block or delete cookies, though doing so may affect your experience on 365game — particularly login and session features.

8. Data Security

365game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect the information we hold against unauthorised access, loss, alteration or disclosure.

The security measures in place at 365game include:

• SSL encryption — all data transmitted between your device and the 365game platform is encrypted using industry-standard SSL technology. Look for the padlock icon in your browser address bar when using the platform.
• Access controls — access to personal data within 365game's systems is restricted to staff who genuinely need it to perform their role. Access is logged and reviewed regularly.
• Secure data storage — personal data is stored on secured servers with appropriate firewalls and intrusion detection systems in place.
• Regular security reviews — our systems and processes are reviewed periodically to identify and address potential vulnerabilities before they can be exploited.

While 365game takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You also have a role to play — using a strong and unique password for your 365game account and keeping your login credentials confidential significantly reduces the risk of unauthorised access.

9. Data Retention

365game retains your personal data for as long as your account is active and for a reasonable period afterwards, in line with the purposes described in this policy. We do not hold data indefinitely — when it is no longer needed, it is securely deleted or anonymised.

Specific retention periods vary by data type:

• Account and identity data — retained for the duration of your account and for a period after account closure to allow for dispute resolution and fraud investigation.
• Transaction records — financial transaction records including PKR deposits and withdrawals are retained for an extended period as required for financial record-keeping purposes.
• Gaming history — your game session records are retained for the duration of your account and for a reasonable period after closure.
• Communication records — support chat logs and email correspondence are retained for a period sufficient to resolve any follow-up queries or disputes.
• KYC documents — identity documents submitted for verification are retained only as long as required for verification purposes and any applicable record-keeping obligations.

When data is no longer required, it is permanently deleted or anonymised so that it can no longer be linked back to you as an individual.

10. Your Rights Over Your Data

As a 365game player, you have meaningful rights over your personal data. These rights are taken seriously and requests will be handled by our support team promptly and without unnecessary delay.

• Right to access — you can request a copy of the personal data 365game holds about you at any time. We will provide this in a clear format.
• Right to correction — if any information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For some data types, you can update this directly through your account settings.
• Right to deletion — you can request that your personal data be deleted. Note that some data may need to be retained for legal, financial or security reasons even after an account closure request. We will inform you of any data that cannot be deleted and the reason why.
• Right to restrict processing — you can request that we stop actively using your data in certain ways while a query or dispute is being resolved.
• Right to data portability — you can request that certain data be provided to you in a structured, commonly used format so that you can transfer it elsewhere if you wish.
• Right to withdraw consent — where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time by contacting support. Withdrawal of consent does not affect processing that has already taken place.

To exercise any of these rights, contact the 365game support team through the live chat on the platform or via the email address listed in the Contact section of this policy. We will respond within a reasonable timeframe and may need to verify your identity before actioning the request.

11. Minors and Under-18 Protection

365game is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age declaration and we may request identity verification to confirm age at any point.

If 365game becomes aware that personal data has been collected from a person under 18, that account will be immediately closed and the data removed from our systems. Any deposits associated with the account will be returned through the original payment channel where possible.

If you are a parent or guardian and believe a minor may have registered on 365game using false information, please contact our support team immediately so we can investigate and take appropriate action.

12. Changes to This Privacy Policy

365game may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features, or updated data practices. When meaningful changes are made, we will notify registered players through the platform or via the contact details on their account.

The updated policy will always be published on this page with a revised "Last updated" date at the top. Continued use of 365game after an updated policy has been published means you accept the revised terms. If you disagree with any changes, please stop using the platform and contact support to close your account.

We recommend bookmarking this page and checking it periodically, particularly if you notice that the "Last updated" date has changed since your previous visit.

13. Contact Us About Your Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the way 365game handles your personal data, please get in touch with our support team. We are available around the clock and treat all privacy-related communications with priority.

You can reach us through the live chat feature on the 365game platform, or by writing to us at:

When contacting us about a data rights request, please include your registered account details so we can verify your identity and action your request without unnecessary delay.